Returns & refund policy

Returns & refund policy
15-day money-back guarantee for any reason
Undamaged products may be returned for a full refund (currency conversion fee and credit card fees not included) for any reason within 15days of the date of delivery. Once the returned item arrives back in GLA AIR warehouse for inspection, the refund process will begin.

Returns must include all accessories
Items must include original packaging 
For non-quality related warranty claims, the buyer is responsible for shipping costs
For non-quality related warranty claims, GLA AIR refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements

Refund requests for the 15-day money-back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for items that have expired the 30-day window. For purchases not made directly through GLA AIR online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?
1. Please reach out to GLAM AIR customer support to initiate a return. Please state the reason for the return and provide an invoice or screenshot to confirm the order number.
2. GLAM AIR Customer Service will share the corresponding return address with you within 24 working hours.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Laifen with the following information:

Name of the courier
Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty claims for quality-related issues
All quality-related defects on items sold directly by GLAM AIR are covered by an extensive warranty, starting from the date of purchase (see the top page for your product's warranty timeline).

GLAM AIR limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent. In situations where a replacement is not an available or preferred option, GLA AIR  will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Buyer must provide sufficient proof of purchase.
GLAM AIR must document what happens when buyers troubleshoot the product.
The defective item’s serial number and/or visible proof depicting the defect are required.
It may be necessary to return an item for quality inspection.
For defective items that GLAM AIR needs to have returned, warranties on those replacements are voided if the wrong item is returned to GLAM AIR or if the defective item is not returned.

Valid proof of purchase
Order number from online purchases made through Laifen
Sales invoice
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to which the item was originally shipped to).

Shipping costs must be covered by the buyer in the following situations:

Returning products for any reason other than a proven defect
Exchanging for a new one
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by GLAM AIR quality control to be in working condition
Returning defective items in international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not covered under warranty
Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of delivery)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
Purchases from unauthorized resellers
When returning items with a prepaid shipping label provided by Laifen, Laifen takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Laifen does not provide refunds for items damaged in transit for non-quality related warranty claims.

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